Frequently Asked Questions
A Conversation with the Founder Jack Robinson
I’m not in the Spokane area, is that a problem?
No, not at all. In fact, nearly all of our customers are located outside of the Spokane area. Just send us your drawings, samples, etc. Make sure to include your telephone number and/or e-mail address. Once we receive your package, we will immediately contact you to discuss your project.
How do I get there? What are your hours?
Our office hours are 7am to 4:30pm, Monday through Friday. Design and prototyping hours are 7 am to 3:30 pm.
Find Us Here: Google Map
I’m afraid someone might steal my idea!
We understand that your concepts, designs and finished products are, well, yours. We pride ourselves in our reputation as being honest and trustworthy. Before submitting your ideas to us, please feel free to send or fax us your Non-Disclosure. If you don’t have one, you are welcome to download and use ours (find it here). We’ll sign it and send it back to you the same day.
How much will it cost?
For design and prototype work, we charge $70 per hour. After reviewing your project, we will formulate an estimate for design and prototype work.
What will my finished project cost to manufacture?
We don’t give estimates until we get your project to a manufacturable state. After that, we will promptly give you a quote based on different order quantities.
What if I have my own materials?
No problem, we do have customers that provide us with special fabrics, components, etc. Some even provide all components, so we just cut and sew (sometimes called cut, make and thread). We have a special tag for Customer Furnished Materials (CFM’s) to avoid any confusion, and we’ll even keep track of your inventory levels.
What about quality?
We have developed a great reputation in our industry for manufacturing products of superior quality. By using subcontracted sewing professionals, we are able to keep our overhead costs to a minimum, providing more value to our service. In addition, by using “home sewers”, we are much more flexible with available production. We pride ourselves in our attentive service, backed by supplying you with 100% usable products in a timely manner.
Absolutely! We have been using this “cottage industry” business model for almost 30 years. We do have in-house production; however, our facility is primarily a support system for a fleet of subcontractors. By the way, all of these talented subcontractors have signed strict confidentiality agreements with us. We bring in all the materials, cut it, kit it, and send it out to one or more of our experienced subs. When they’re done, they bring it in, we perform any additional operations like snapping, grommeting, etc. When completed, the last stop before shipping is a thorough inspection.
What’s the minimum order?
We don’t have minimums; however, as volumes go up, prices come down.
Do you have offshore manufacturing?
We have relationships with several manufacturers located in Mexico, Taiwan, and China.
How long does it take to get an order manufactured?
For domestic production, our usual lead time is 4 to 6 weeks. We know that sometimes you don’t have that long, so we make every effort to accommodate your specific need. But remember, first time orders require more effort on our part, so plan ahead! For offshore manufacturing, lead times are 10 to 12 weeks.
How do I pay for your services?
On approval of credit, we offer terms of Net 30. Until you establish a line of credit with us, we accept Visa, MasterCard, and checks, payable upon completion of design and prototyping services. For new customers, we may request a deposit of 30 to 50 percent of the value of the production order.
Do you offer any other services?
Yes, we offer drop shipping and complete fulfillment services. In addition, I like to weld, so if you have some light metal work, such as a frame for your product, I may be able to do that for you.
Any other questions? Don’t hesitate to contact me!